Refund Policy
At NewParagFashion, customer satisfaction is our top priority. We take great care in checking every order before dispatch. However, if you have received a damaged, defective, or wrong item, you may be eligible for a refund under the following terms.
1. Eligibility for Refund
To qualify for a refund:
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The item must be unused, unworn, and unwashed.
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The product must be returned in its original packaging with all tags intact.
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You must provide a proper unboxing video showing the product being opened for the first time to verify your claim.
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You must contact us within 48 hours of receiving the order.
⚠️ Refund requests without an unboxing video will not be accepted.
2. Non-Refundable Items
Refunds will not be provided for:
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Items damaged due to customer mishandling or improper use
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Sale or discounted products
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Products without proper proof of purchase or missing tags
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Returns requested after the 48-hour period
3. Refund Process
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Contact us within 48 hours of delivery via phone or Instagram DM.
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Provide your order details and unboxing video for verification.
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Once your request is approved, we’ll provide you with the return address.
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Return delivery charges are to be paid by the customer.
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After receiving and inspecting the product, your refund will be initiated if the claim is found valid.
4. Refund Timeline
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Refunds are processed within 7–10 business days after receiving and verifying the returned item.
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Refunds will be credited to your original mode of payment or as store credit, depending on your preference.
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Shipping and return delivery charges are non-refundable.
5. Exchange Option
If you prefer, instead of a refund, you may request an exchange for another product or size (subject to stock availability).
The same conditions and customer-paid return delivery apply.
6. Contact Us
For refund or exchange-related queries, please reach out to our support team:
📞 Phone: +91 87707 12170
📍 Instagram: @newparagfashion
